Cancel Policy
Cancellation Policy
Effective Date : 20 August 2025
Company Name : New York Shop
Business Address : 9121 Floyd Dr, Plano, Texas 75025, United States
Phone Number : +1 415 535-2175
Email : hello@newyorkshop.co
Business Hours:
• Monday – Friday: 9:00 AM – 6:00 PM (CST)
• Saturday: 10:00 AM – 4:00 PM (CST)
• Sunday: Closed
1. Order Cancellation Eligibility
You may request cancellation at any time before your order is dispatched.
Once dispatched, cancellation is no longer possible; please refer to our Return & Refund Policy for returns.
2. Order Processing Time
Orders are typically processed and dispatched within 1-2 business days (Monday to Friday).
Due to fast processing, please contact us as soon as possible to cancel your order.
3. How to Cancel Your Order
Contact us immediately via email at hello@newyorkshop.co or phone at +1 415 535-2175.
Provide your order number and reason for cancellation to expedite the process.
4. Confirmation of Cancellation
We will confirm receipt of your cancellation request within 24 hours during business days.
If the order is eligible for cancellation, you will receive confirmation of cancellation and refund details.
5. Refunds for Cancelled Orders
Refunds will be made to the original payment method within 7 business days (Mon – Fri) after cancellation confirmation.
Please note, depending on your payment provider, it may take additional time for the refund to appear in your account.
6. Non-Cancellable Items
Customized, personalized, or made-to-order products cannot be cancelled once the order is placed.
Any such orders are final unless faulty or damaged upon receipt.
7. Effects of Cancellation
Upon cancellation, the purchase contract is considered terminated.
You will not be charged if cancellation is confirmed before dispatch.
If payment has been taken, a full refund will be processed promptly.
8. Communication and Customer Responsibilities
Customers are responsible for providing accurate contact information to ensure smooth communication.
Failure to respond promptly to cancellation queries may delay processing.
9. Partial Order Cancellation
Partial cancellations (cancelling part of your order) are only possible if items have not yet been dispatched.
Please specify which items you wish to cancel when contacting us.
10. Contact Information
For cancellation requests or questions, please contact us:
Company Name : New York Shop
Business Address : 9121 Floyd Dr, Plano, Texas 75025, United States
Phone Number : +1 415 535-2175
Email : hello@newyorkshop.co
Business Hours :
• Monday – Friday: 9:00 AM – 6:00 PM (CST)
• Saturday: 10:00 AM – 4:00 PM (CST)
• Sunday: Closed
Thank you for choosing New York Shop — where convenience meets quality, and every purchase is made with care.